Privacy Policy for Everyone's Butler

1. Introduction Everyone's Butler is committed to protecting and respecting your privacy. This policy explains how we collect, use, and securely store your personal data in accordance with the UK General Data Protection Regulation (UK GDPR).

2. Information We Collect To provide our "Digital House File" and property management services, we collect the following:

  • Identity & Contact Data: Your name, email address, phone number, and billing address.

  • Property Data: Information regarding your home necessary for our services (e.g., boiler make/model, paint color codes, broadband provider details, renewal dates, and warranties).

  • Financial Data: We do not store your credit card details on our servers. All subscription payments are securely processed by Stripe.

3. How We Use Your Data We use your data strictly to fulfill our contract with you, specifically to:

  • Create and manage your Digital House File.

  • Send you automated reminders for property compliance dates.

  • Coordinate and communicate with you regarding property maintenance.

  • Process your monthly subscription payments.

4. Sharing Your Data We will never sell your personal data to third parties. We only share your data in the following specific circumstances:

  • Trusted Tradespeople: When you authorize us to book a repair or service, we will share your address and contact details with the specific vetted tradesperson assigned to your job so they can attend the property.

  • Service Providers: We use secure third-party platforms (like Stripe for payments and secure cloud hosting for your Digital House File) to run our business. These providers are strictly compliant with GDPR standards.

5. Data Security We implement strict digital security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. Access to your Digital House File is restricted solely to Everyone's Butler staff who have a business need to know.

6. Your Legal Rights Under UK GDPR, you have the right to:

  • Request access to the personal data we hold about you.

  • Request the correction of inaccurate data.

  • Request the erasure of your data ("Right to be forgotten") upon cancellation of your subscription.

  • Withdraw consent at any time where we are relying on consent to process your personal data.

To exercise any of these rights, please contact us at info@everyonesbutler.com .